You need support?
Normally we solve reported malfunctions or faults during the office hours. In case something happens during evening hours, the weekend, holidays, the best option would be to choose a service agreement.
Choose from the following options
You have a service agreement with pincode and can get support 24/7 from SC Solutions due to a malfunction or urgent problem you’d like to report.
With the pincode at hand you can call one of our service engineers (outside) the opening hours.
Or use the online service form to describe the malfunction. You’ll need the pincode as well.
You’d like to report a malfunction or calamity, but can’t find the pincode you received with your service agreement. Please fill in the service form and put in the message you lost your pincode.
Information on service agreements
- Clients of Sc Solutions with a Remote Support or other Service agreement have a guarantee on 24/7 support.
- With the Exchange service it is possible to make use of our exchange parts service. In case of a component failure, we provide a reusable and tested product.
- With a service agreement you have regulary maintance and inspection which reduces the chances of malfunctions or faults.
- In addition, annual maintenance is a reassuring thought in terms of liability: electrically driven barriers and other access control installations must be periodically monitored by specialists on the basis of European directives.