Service agreements

If you like to have the security to adress a service engineer 24/7 for malfunctions and calamities, it’s best to choose a service agreement.

We offer several service agreements for new and  existing installations. For example a simple Remote Support agreement, but also a full service agreement, what makes you’re acces  control system always be up to date.

For more information which agreement is the best option for your business, fill in the form below. One of our advisors will contact you to discuss the details.

Which service agreement fits my business?

  • Online support for 24 hours a day, 365 days a year with a maximum of 2 hours
  • Remote support. Support on distance by taking over your system ( with your permission)
  • In case of SC Access you have free acces to the telemantaince support. We can offer 2 hours of remote support a year
  • Remote support for 24 hours a day, 365 days a year to a maximum of 2 hours a year
  • In case of SC Access you have free acces to the telemantaince support. We can offer 2 hours of remote support a year
  • Automatic software updates
  • 1x a year preventive maintance at site
  • Exchange service

  • Remote support for 24 hours a day, 365 days a year to a maximum of 2 hours a year
  • In case of SC Access you have free acces to the telemantaince support. We can offer 2 hours of remote support a year
  • Automatic software updates
  • 1x a year preventive maintance at location
  • Exchange service
  • Possible ‘Service on Site’, outside the office hours with standard response time
  • Reduced rate for working hours on site
  • Discount on travel and kilometer costs

Why should I choose a service agreement?

  • Clients of Sc Solutions with a Remote Support or Service agreement have a guarantee on 24/7 support.
  • With the Exchange service it is possible to make use of our exchange parts service. In case of a component failure, we provide a reusable and tested product.
  • With a service agreement you have regulary maintance and inspection which reduces the chances of malfunctions or faults.
  • In addition, annual maintenance is a reassuring thought in terms of liability: electrically driven barriers and other access control installations must be periodically monitored by specialists on the basis of European directives.