{"id":3348,"date":"2024-08-12T11:17:09","date_gmt":"2024-08-12T11:17:09","guid":{"rendered":"https:\/\/www.scsolutions.eu\/helpdesk-and-breakdowns\/"},"modified":"2025-01-23T08:16:44","modified_gmt":"2025-01-23T08:16:44","slug":"helpdesk-and-breakdowns","status":"publish","type":"page","link":"https:\/\/www.scsolutions.eu\/en\/helpdesk-and-breakdowns\/","title":{"rendered":"Helpdesk and breakdowns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3348\" class=\"elementor elementor-3348 elementor-1480\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f12c02 e-con-full e-flex e-con e-parent\" data-id=\"6f12c02\" data-element_type=\"container\" data-e-type=\"container\" id=\"hero\">\n\t\t<div class=\"elementor-element elementor-element-6cb619d hero-wrapper e-flex e-con-boxed e-con e-child\" data-id=\"6cb619d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2304d44 e-flex e-con-boxed e-con e-child\" data-id=\"2304d44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e9a598 e-con-full e-flex e-con e-child\" data-id=\"8e9a598\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8108e45 elementor-widget elementor-widget-heading\" data-id=\"8108e45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpdesk and breakdowns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403a669 elementor-widget elementor-widget-heading\" data-id=\"403a669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Support<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82eb1e8 elementor-widget elementor-widget-text-editor\" data-id=\"82eb1e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are confident about our products and systems, as are many of our customers.<br \/>\nThat said, it is nice to provide a safety net that our customers can fall back on during office hours with our help desk.<br \/>\nOutside office hours, the emergency service is on standby.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28ce914 knop elementor-widget elementor-widget-button\" data-id=\"28ce914\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#storingformulier\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_243_4804\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_243_4804)\"><path d=\"M9.57511 12L5.70011 8.10005C5.51678 7.91672 5.42094 7.68755 5.41261 7.41255C5.40428 7.13755 5.50011 6.90005 5.70011 6.70005C5.88344 6.51672 6.11678 6.42505 6.40011 6.42505C6.68344 6.42505 6.91678 6.51672 7.10011 6.70005L11.7001 11.3C11.8001 11.4 11.8709 11.5084 11.9126 11.625C11.9543 11.7417 11.9751 11.8667 11.9751 12C11.9751 12.1334 11.9543 12.2584 11.9126 12.375C11.8709 12.4917 11.8001 12.6 11.7001 12.7L7.10011 17.3C6.91678 17.4834 6.68761 17.5792 6.41261 17.5875C6.13761 17.5959 5.90011 17.5 5.70011 17.3C5.51678 17.1167 5.42511 16.8834 5.42511 16.6C5.42511 16.3167 5.51678 16.0834 5.70011 15.9L9.57511 12ZM16.1751 12L12.3001 8.10005C12.1168 7.91672 12.0209 7.68755 12.0126 7.41255C12.0043 7.13755 12.1001 6.90005 12.3001 6.70005C12.4834 6.51672 12.7168 6.42505 13.0001 6.42505C13.2834 6.42505 13.5168 6.51672 13.7001 6.70005L18.3001 11.3C18.4001 11.4 18.4709 11.5084 18.5126 11.625C18.5543 11.7417 18.5751 11.8667 18.5751 12C18.5751 12.1334 18.5543 12.2584 18.5126 12.375C18.4709 12.4917 18.4001 12.6 18.3001 12.7L13.7001 17.3C13.5168 17.4834 13.2876 17.5792 13.0126 17.5875C12.7376 17.5959 12.5001 17.5 12.3001 17.3C12.1168 17.1167 12.0251 16.8834 12.0251 16.6C12.0251 16.3167 12.1168 16.0834 12.3001 15.9L16.1751 12Z\" fill=\"white\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Report a malfunction<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f47e44 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"0f47e44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f922c5 elementor-absolute hero-image elementor-widget elementor-widget-image\" data-id=\"8f922c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-4609\" alt=\"\" srcset=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1-1024x576.jpg 1024w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1-300x169.jpg 300w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1-768x432.jpg 768w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1-1536x864.jpg 1536w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Aan-het-werk-1.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8fe283 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"a8fe283\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0c41ba e-con-full e-flex e-con e-child\" data-id=\"a0c41ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-19e999d e-con-full e-flex e-con e-child\" data-id=\"19e999d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb08d2 elementor-widget elementor-widget-image\" data-id=\"2cb08d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"54\" height=\"15\" src=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/07\/3-ruiten.svg\" class=\"attachment-large size-large wp-image-2560\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a959d elementor-widget elementor-widget-heading\" data-id=\"d8a959d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our helpdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b6b733 elementor-widget elementor-widget-text-editor\" data-id=\"6b6b733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>During office hours, our help desk is well staffed to assist you in word and deed.<br \/>\nIf you have problems, feel free to call us.<br \/>\nThe helpdesk is included free of charge for all our customers.<br \/>\nIf you want to use our helpdesk for extra help with adjustments and expansions, we will offer you a quote in advance.   <\/p>\n<p>Outside office hours, we remain accessible with our troubleshooting service.<br \/>\nIf you run into problems, you can report to our service engineers.<br \/>\nThey will provide you with the best possible service.<br \/>\nThis is often possible over the phone, thanks to our support tool.<br \/>\nThanks to this support tool, we can temporarily take over your computer and, with your permission, fix the malfunction via your computer.    <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99867f1 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"99867f1\" data-element_type=\"container\" data-e-type=\"container\" id=\"storingformulier\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-413f0cb e-con-full bg e-flex e-con e-child\" data-id=\"413f0cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-727142c e-con-full e-flex e-con e-child\" data-id=\"727142c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-78af454 e-con-full e-flex e-con e-child\" data-id=\"78af454\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0536d7 elementor-widget elementor-widget-image\" data-id=\"b0536d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"54\" height=\"15\" src=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/07\/3-ruiten.svg\" class=\"attachment-large size-large wp-image-2560\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-149e0fb elementor-widget elementor-widget-heading\" data-id=\"149e0fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report malfunction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7ab69 contactform elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ef7ab69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contact form\" aria-label=\"Contact form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3348\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ef7ab69\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Helpdesk and breakdowns - SC Solutions BV\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3348\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your first name...\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSurname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your last name...\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your company name...\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_0962cfd elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0962cfd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_0962cfd]\" id=\"form-field-field_0962cfd\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your email...\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_dd0cb2e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_dd0cb2e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_dd0cb2e]\" id=\"form-field-field_dd0cb2e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your phone number...\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_e178a06 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e178a06\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_e178a06]\" id=\"form-field-field_e178a06\" rows=\"5\" placeholder=\"What can we help you with?\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_39d829a elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_39d829a\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfmT18qAAAAABZS0XO9ogfNEo1ItVG3lZV_fzK8\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"knop\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_243_4804\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_243_4804)\"><path d=\"M9.57511 12L5.70011 8.10005C5.51678 7.91672 5.42094 7.68755 5.41261 7.41255C5.40428 7.13755 5.50011 6.90005 5.70011 6.70005C5.88344 6.51672 6.11678 6.42505 6.40011 6.42505C6.68344 6.42505 6.91678 6.51672 7.10011 6.70005L11.7001 11.3C11.8001 11.4 11.8709 11.5084 11.9126 11.625C11.9543 11.7417 11.9751 11.8667 11.9751 12C11.9751 12.1334 11.9543 12.2584 11.9126 12.375C11.8709 12.4917 11.8001 12.6 11.7001 12.7L7.10011 17.3C6.91678 17.4834 6.68761 17.5792 6.41261 17.5875C6.13761 17.5959 5.90011 17.5 5.70011 17.3C5.51678 17.1167 5.42511 16.8834 5.42511 16.6C5.42511 16.3167 5.51678 16.0834 5.70011 15.9L9.57511 12ZM16.1751 12L12.3001 8.10005C12.1168 7.91672 12.0209 7.68755 12.0126 7.41255C12.0043 7.13755 12.1001 6.90005 12.3001 6.70005C12.4834 6.51672 12.7168 6.42505 13.0001 6.42505C13.2834 6.42505 13.5168 6.51672 13.7001 6.70005L18.3001 11.3C18.4001 11.4 18.4709 11.5084 18.5126 11.625C18.5543 11.7417 18.5751 11.8667 18.5751 12C18.5751 12.1334 18.5543 12.2584 18.5126 12.375C18.4709 12.4917 18.4001 12.6 18.3001 12.7L13.7001 17.3C13.5168 17.4834 13.2876 17.5792 13.0126 17.5875C12.7376 17.5959 12.5001 17.5 12.3001 17.3C12.1168 17.1167 12.0251 16.8834 12.0251 16.6C12.0251 16.3167 12.1168 16.0834 12.3001 15.9L16.1751 12Z\" fill=\"white\"><\/path><\/g><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Report malfunction<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ab785b cta-links e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"7ab785b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3dd220 e-con-full oranje e-flex e-con e-child\" data-id=\"d3dd220\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f8d82ca e-con-full e-flex e-con e-child\" data-id=\"f8d82ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de85b5e elementor-widget elementor-widget-heading\" data-id=\"de85b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support tool<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72619c elementor-widget elementor-widget-text-editor\" data-id=\"c72619c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To get online support from one of our qualified service technicians, it is necessary to download our support software.<br \/>\nWith this support tool, we can connect to your computer and, with permission, fix your problem. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f0eace e-con-full e-flex e-con e-child\" data-id=\"6f0eace\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e93e30 knop elementor-widget elementor-widget-button\" data-id=\"2e93e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS_x64.exe\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_243_4804\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_243_4804)\"><path d=\"M9.57511 12L5.70011 8.10005C5.51678 7.91672 5.42094 7.68755 5.41261 7.41255C5.40428 7.13755 5.50011 6.90005 5.70011 6.70005C5.88344 6.51672 6.11678 6.42505 6.40011 6.42505C6.68344 6.42505 6.91678 6.51672 7.10011 6.70005L11.7001 11.3C11.8001 11.4 11.8709 11.5084 11.9126 11.625C11.9543 11.7417 11.9751 11.8667 11.9751 12C11.9751 12.1334 11.9543 12.2584 11.9126 12.375C11.8709 12.4917 11.8001 12.6 11.7001 12.7L7.10011 17.3C6.91678 17.4834 6.68761 17.5792 6.41261 17.5875C6.13761 17.5959 5.90011 17.5 5.70011 17.3C5.51678 17.1167 5.42511 16.8834 5.42511 16.6C5.42511 16.3167 5.51678 16.0834 5.70011 15.9L9.57511 12ZM16.1751 12L12.3001 8.10005C12.1168 7.91672 12.0209 7.68755 12.0126 7.41255C12.0043 7.13755 12.1001 6.90005 12.3001 6.70005C12.4834 6.51672 12.7168 6.42505 13.0001 6.42505C13.2834 6.42505 13.5168 6.51672 13.7001 6.70005L18.3001 11.3C18.4001 11.4 18.4709 11.5084 18.5126 11.625C18.5543 11.7417 18.5751 11.8667 18.5751 12C18.5751 12.1334 18.5543 12.2584 18.5126 12.375C18.4709 12.4917 18.4001 12.6 18.3001 12.7L13.7001 17.3C13.5168 17.4834 13.2876 17.5792 13.0126 17.5875C12.7376 17.5959 12.5001 17.5 12.3001 17.3C12.1168 17.1167 12.0251 16.8834 12.0251 16.6C12.0251 16.3167 12.1168 16.0834 12.3001 15.9L16.1751 12Z\" fill=\"white\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download tool<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40d5940 knop elementor-widget elementor-widget-button\" data-id=\"40d5940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.scsolutions.eu\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_243_4804\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_243_4804)\"><path d=\"M9.57511 12L5.70011 8.10005C5.51678 7.91672 5.42094 7.68755 5.41261 7.41255C5.40428 7.13755 5.50011 6.90005 5.70011 6.70005C5.88344 6.51672 6.11678 6.42505 6.40011 6.42505C6.68344 6.42505 6.91678 6.51672 7.10011 6.70005L11.7001 11.3C11.8001 11.4 11.8709 11.5084 11.9126 11.625C11.9543 11.7417 11.9751 11.8667 11.9751 12C11.9751 12.1334 11.9543 12.2584 11.9126 12.375C11.8709 12.4917 11.8001 12.6 11.7001 12.7L7.10011 17.3C6.91678 17.4834 6.68761 17.5792 6.41261 17.5875C6.13761 17.5959 5.90011 17.5 5.70011 17.3C5.51678 17.1167 5.42511 16.8834 5.42511 16.6C5.42511 16.3167 5.51678 16.0834 5.70011 15.9L9.57511 12ZM16.1751 12L12.3001 8.10005C12.1168 7.91672 12.0209 7.68755 12.0126 7.41255C12.0043 7.13755 12.1001 6.90005 12.3001 6.70005C12.4834 6.51672 12.7168 6.42505 13.0001 6.42505C13.2834 6.42505 13.5168 6.51672 13.7001 6.70005L18.3001 11.3C18.4001 11.4 18.4709 11.5084 18.5126 11.625C18.5543 11.7417 18.5751 11.8667 18.5751 12C18.5751 12.1334 18.5543 12.2584 18.5126 12.375C18.4709 12.4917 18.4001 12.6 18.3001 12.7L13.7001 17.3C13.5168 17.4834 13.2876 17.5792 13.0126 17.5875C12.7376 17.5959 12.5001 17.5 12.3001 17.3C12.1168 17.1167 12.0251 16.8834 12.0251 16.6C12.0251 16.3167 12.1168 16.0834 12.3001 15.9L16.1751 12Z\" fill=\"white\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b24448 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"2b24448\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-1024x1024.png\" class=\"attachment-large size-large wp-image-3094\" alt=\"\" srcset=\"https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-1024x1024.png 1024w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-300x300.png 300w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-150x150.png 150w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-768x768.png 768w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-1536x1536.png 1536w, https:\/\/www.scsolutions.eu\/wp-content\/uploads\/2024\/09\/Arno-2048x2048.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk and breakdowns Support We are confident about our products and systems, as are many of our customers. That said, it is nice to provide a safety net that our customers can fall back on during office hours with our help desk. Outside office hours, the emergency service is on standby. Report a malfunction Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-3348","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/pages\/3348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/comments?post=3348"}],"version-history":[{"count":0,"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/pages\/3348\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.scsolutions.eu\/en\/wp-json\/wp\/v2\/media?parent=3348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}